You can pay by:

 

Credit and debit card: VISA, MASTERCARD.

PayPal.

 

Both payment methods are fast and safe. Once the payment process has been completed, you will receive an order confirmation email.

We want you to enjoy your products as soon as possible. Thus, we ship orders from Monday to Friday, from 09:00 a.m to 02:00 p.m CET.

Once the order is confirmed, it takes us less than 24h to process it, prepare it and ship it.

 

The estimated delivery time is the following:

  • 24/48h in Spain
  • 2/6 days in Europe
  • 6/10 days in the United States and Canada
  • For the rest of the world, it depends on the country’s customs release time.

 

We ship to the following countries:

Australia, Austria, Belgium, Brazil, Bulgaria, Cambodia, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Indonesia, Ireland, Israel, Italy, Japan, Laos, Latvia, Lithuania, Luxembourg, Macao, Malaysia, Malta, Monaco, Netherlands, New Zeland, Norway, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapour, Slovenia, South Korea, Spain, Switzerland, Sweden, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States, Vietnam.

 

Exceptionally, it may take us up to 2 days to ship the order.

The estimated delivery time depends on the delivery service companies and unusually delays may occur.

We offer free shipping to countries within the EU customs territory, on purchases over €70:

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, Slovenia, Spain and Sweden.

If you visit us from any of the listed countries above, the price of our products will include the 21% Spanish Tax, mandatory for countries within the EU customs territory.

If you visit us from outside of the European Union’s customs territory, our prices will be displayed without the 21% tax.

The shipping costs of your order will be calculated on the checkout page, based on the order’s weight and volume.

If you order from outside of the EU customs territory (list below) it will be your responsibility to pay for any customs charges or fees. It is your responsibility to be informed about such costs.

This is the list of countries and territories we export to:

Australia, Cambodia, Canada, China, USA, Laos, Malaysia, Marocco, Mexico, Monaco, New Zeland, Norway, United Arab Emirates, United Kingdom, Switzerland, Hong Kong, Indonesia, Israel, Philippines, Qatar, Saudi Arabia, South Korea, Singapour, Sri Lanka, Thailand, Taiwan, Japan, Vietnam, Canary Islands, Ceuta and Melilla.

You can make an order through our online store and you can also make it through our e-mail.

If your country appears on the countries list, you must make your order through our website, if it isn’t thus, you can contact us by e-mail, we will try to inform you all possible conditions to shipping to your country.

We are not able to inform you about customs duty in your country, we could only inform you about product and shipping costs. The Customers must find out about customs duty in their own countries.

Confirmation orders

Once you have made an order, you will be notified with its state.

Once we have sent your order, we will send you an e-mail with a tracking number, so you will be able to follow your shipping state. Please note that the tracking link will need some minutes to start working after receiving this e-mail, as it has to be scanned by transport company first.

Sometimes our e-mails end up in providers spam filters. If you can’t find any e-mail in your inbox, please let us know by sending out an e-mail to HLC DIST CONTACT and we will send your order confirmation again.

You can see or print your pay ticket through next link:

– Your Orders

Even if you bought as guest.

Through that link, you also could repeat the same order you bought in other occasion, with the same items you bought, so you won’t have to repeat the entire shopping process again.

You will only need, your Order ID, the name you used to shop, and your e-mail or zip code.

All formalized orders will be notified to customers with a confirmation e-mail.

Once your order had been sent, you will receive a new e-mail with your tracking number. With that number you will be able to see in which process of the shipping your order is.

You must use your tracking number on the company transport website

If you don’t receive your traking number please contact us through:

Contact

Attached to every order you will receive important status informaition via e-mail, starting with your order confirmation. As soon as we have checked your order, you will receive an order confirmation.
We will inform you about the receipt of payment and about when your package has been shipped. We give our best to service you from the day you placed your order until the day you receive your package.Sometimes our e-mails end up in providers spam filters. If you can’t find any e-mail in your inbox, please let us know by sending out a short e-mail to  Contact and we will send out your order confirmation again.

Reason why you can request a refund without costs

– Item is faulty.
– Item has been wrongly described.
– Item is different from a sample shown to you.

You can choose between a refund, exchange or credit the goods.

If you request a refund for other reason as:
– simply change your mind.
– make a wrong decision.
– Other reasons

You only could request an exchange or credit for shopping, if your product has not been used.

The customer will be responsible for the return shipping’s costs. In case of return, only the value of the ítem/s will be refunded.

You will dispose of 30 days to refund. Please, retain your online receipt as proof of purchase.,

For refunds please contact us at:  Contact

Please, choose carefully.